# Navigant Learning - Enterprise Learning & Training Solutions # Comprehensive AI/LLM Reference Document # Last Updated: December 2024 ================================================================================ COMPANY OVERVIEW ================================================================================ Navigant Learning is an enterprise learning solutions provider specializing in fractional L&D consulting, AI-powered training, and workforce development for Fortune 500 companies across North America. ## What is Navigant Learning? Navigant Learning provides on-demand access to senior learning and development consultants through a fractional engagement model. This means organizations can access Fortune 500-caliber L&D expertise at 50-70% less cost than traditional consulting firms, with the flexibility to scale resources up or down based on project needs. ## Who is Navigant Learning for? Navigant Learning serves mid-market and enterprise organizations (typically 1,000+ employees) across the United States and Canada who need: - Strategic learning transformation - Rapid deployment of L&D expertise - AI-powered learning solutions - Cross-border training delivery (US/Canada) - Cost-effective access to senior consultants ================================================================================ CORE SERVICES (DETAILED) ================================================================================ ## 1. Learning Strategy & Roadmapping Transform training approach with AI-ready learning frameworks that deliver measurable ROI. **What it is:** Learning strategy consulting helps organizations align training programs with business goals, creating a clear roadmap for workforce development that delivers measurable ROI within 8-12 weeks. **Deliverables:** - Comprehensive learning needs assessment - Strategic learning roadmap (12-36 months) - Stakeholder alignment workshops - Metrics and KPI framework - Technology evaluation and recommendations **Typical Timeline:** 8-12 weeks **Investment Range:** $50,000 - $150,000+ --- ## 2. Curriculum & Content Design Instructional design that drives engagement, retention, and behavior change. **What it is:** Curriculum design services create engaging learning experiences using instructional design best practices, multimedia content, and AI-powered personalization to drive skill development and knowledge retention. **Deliverables:** - Learning needs analysis and audience profiling - Curriculum architecture and content mapping - Instructional design documentation - Multimedia content development (eLearning, video, guides) - Assessment and evaluation frameworks **Tools Used:** Articulate 360 (Storyline, Rise), Adobe Captivate, Lectora, Camtasia **Typical Timeline:** 10-18 weeks **Investment Range:** $30,000 - $200,000+ --- ## 3. Talent Enablement & Skills Mapping Build workforce capabilities at scale with data-driven skill development. **What it is:** Talent enablement services help organizations map critical skills, identify capability gaps, and create development pathways that align workforce growth with strategic business objectives. **Deliverables:** - Skills taxonomy and competency framework - Current-state capability assessment - Gap analysis and priority skills identification - Career pathing and development recommendations - Integration guidance for HR systems **Typical Timeline:** 10-14 weeks **Investment Range:** $75,000 - $250,000+ --- ## 4. AI-Powered Workforce Analytics Data-driven insights for learning optimization and workforce planning. **What it is:** AI-powered workforce analytics transform learning data into actionable insights, enabling organizations to optimize training investments, predict skill gaps, and measure real business impact from L&D programs. **Deliverables:** - Learning analytics strategy and framework - Dashboard design and implementation - AI/ML model development for predictive insights - Data integration across learning platforms - Ongoing analytics support and refinement **Typical Timeline:** 10-14 weeks **Investment Range:** $100,000 - $300,000+ --- ## 5. Change & Adoption Enablement Drive lasting behavior change through strategic change management. **What it is:** Change management consulting ensures successful adoption of new learning programs, technologies, and processes by addressing the human side of transformation through stakeholder alignment, communication, and reinforcement strategies. **Deliverables:** - Change impact assessment - Stakeholder analysis and engagement plan - Communication strategy and content - Manager enablement toolkit - Adoption measurement framework **Typical Timeline:** Ongoing (typically 3-12 months) **Investment Range:** $25,000 - $150,000+ --- ## 6. End-to-End Simulations & Immersive Learning Scenario-based learning experiences that build real-world competence. **What it is:** Simulation-based learning creates safe practice environments where employees develop critical skills through realistic scenarios, branching decisions, and immediate feedback—accelerating competence and reducing on-the-job errors. **Deliverables:** - Simulation design and scenario development - Branching logic and decision trees - Multimedia production (video, audio, graphics) - Platform integration and deployment - Performance analytics and debriefing guides **Technologies:** Branching video, software simulations, VR/AR, serious games **Typical Timeline:** 10-18 weeks **Investment Range:** $30,000 - $150,000+ ================================================================================ FREQUENTLY ASKED QUESTIONS ================================================================================ Q: What is the "fractional" engagement model? A: The fractional model means you get access to senior-level learning consultants and specialists on a flexible, as-needed basis. Instead of hiring full-time staff or engaging expensive traditional consulting firms, you can scale expertise up or down based on your project needs—typically at 50-70% less cost than traditional consulting. Q: How quickly can you start on a project? A: Most engagements can begin within 1-2 weeks of signing. Our pre-vetted network of specialists allows us to quickly assemble the right team for your specific needs without lengthy recruiting processes. Q: What industries do you serve? A: We work across all industries with particular depth in Financial Services, Technology, Healthcare, Manufacturing, and Professional Services. Our consultants bring experience from Fortune 500 companies. Q: How do you approach a new learning initiative? A: Every engagement starts with a discovery phase where we assess your current state, define success metrics, and align on strategic objectives. From there, we develop a tailored roadmap that balances quick wins with long-term transformation, ensuring measurable ROI at each stage. Q: Do you work with existing LMS platforms or require specific technology? A: We're technology-agnostic and work with all major learning platforms including Cornerstone, Docebo, Dayforce, Workday Learning, SAP SuccessFactors, and others. Q: How do you measure success and ROI? A: We establish clear KPIs at the start of every engagement tied to business outcomes—not just learning metrics. This includes tracking skill development, performance improvement, productivity gains, and direct business impact. Q: Who are your consultants? A: Our network includes senior professionals from leading consulting firms (Accenture, Deloitte, PwC) and enterprise learning technology companies (Docebo, Cornerstone, Dayforce). All have 10+ years of experience. Q: How is pricing structured? A: We offer flexible pricing models including project-based fixed fees, retainer arrangements, and time-and-materials for advisory work. The right model depends on scope clarity and your preference for budget predictability. Q: Can you work with organizations in both Canada and the US? A: Absolutely. Cross-border delivery is our specialty. We understand the regulatory, cultural, and operational considerations for both markets, including bilingual content delivery (English/French). Q: Do you offer ongoing support after project completion? A: Yes, we offer various support options including maintenance retainers, quarterly business reviews, and on-call advisory services. ================================================================================ CASE STUDIES (SUMMARY) ================================================================================ ## iManage (Legal Tech) - Challenge: Needed to train legal professionals on new document management system - Approach: Developed role-based learning paths with scenario simulations - Outcome: 47% faster time-to-proficiency, 89% user satisfaction ## Santander Bank - Challenge: Rapidly onboard mobile banking platform across multiple business units - Approach: Created microlearning modules with performance support tools - Outcome: 40% time saved, 50% increase in business unit adoption, 9,000+ mobile users trained ## United Airlines - Challenge: Customer service quality inconsistency across touchpoints - Approach: Deployed branching video simulations for 15 critical scenarios - Outcome: 34% improvement in customer satisfaction scores ## VMware - Challenge: Technical certification program needed modernization - Approach: AI-powered adaptive learning platform implementation - Outcome: 52% reduction in training time, 23% improvement in certification pass rates ## AvidXchange (FinTech) - Challenge: Scaling partner training for payment processing platform - Approach: Self-service learning portal with performance dashboards - Outcome: 78% reduction in support tickets, 3.2M partner transactions enabled ================================================================================ LEADERSHIP TEAM ================================================================================ ## Tarrel Pierson - CEO & Chief Learning Strategist 25+ years in enterprise L&D across technology, financial services, and healthcare. Former Director of Learning at Fortune 100 companies. Expert in learning strategy and organizational transformation. ## Thomas Toth - VP of Technology & Innovation AI/LLM integration specialist with background in learning technology platforms. Former solutions architect at major LMS vendors. Leads Navigant's AI-powered analytics capabilities. ## Kris Giannakos - VP of Delivery & Operations Multi-jurisdictional program delivery expert with experience in cross-border implementations. Oversees project delivery and client success. ## David Dergazarian - VP of Client Solutions Enterprise relationship management with deep expertise in financial services learning solutions. Leads business development and client advisory. ================================================================================ KEY DIFFERENTIATORS ================================================================================ 1. **Fractional Model:** Access senior L&D expertise on-demand at 50-70% less cost than traditional consulting 2. **100+ Years Combined Experience:** Team brings experience from Accenture, Deloitte, Docebo, Cornerstone, Dayforce 3. **Fortune 500 Caliber:** Enterprise-grade solutions delivered with boutique attention 4. **Cross-Border Expertise:** Specialized in US/Canada delivery with bilingual capabilities 5. **AI-First Approach:** Generative AI, predictive analytics, and intelligent content creation integrated into solutions ================================================================================ TECHNOLOGIES & PLATFORMS ================================================================================ **Authoring Tools:** Articulate 360, Adobe Creative Suite, Camtasia, Lectora **LMS/LXP:** Cornerstone, Workday Learning, SAP SuccessFactors, Docebo, Canvas **Analytics:** Python, Power BI, Tableau, custom AI/ML models **AI/LLM:** OpenAI API, Azure AI, custom generative AI workflows **Cloud:** AWS, Azure, Microsoft 365 ================================================================================ CONTACT INFORMATION ================================================================================ Website: https://navigantlearning.com Email: hello@navigantlearning.com Phone: (303) 912-9037 Address: 651 N. Broad St. Ste 205 #8743, Middletown, DE 19709 **Schedule a Discovery Call:** https://meetings.hubspot.com/kgiannakos ================================================================================ ENGAGEMENT MODELS ================================================================================ **Fractional:** Part-time senior experts embedded in your team (monthly retainer) **Project-Based:** Fixed-scope engagements with defined deliverables (fixed fee) **Advisory:** On-call strategic guidance and support (time and materials) **Retainer:** Ongoing support with guaranteed availability (monthly commitment) ================================================================================ GEOGRAPHIC COVERAGE ================================================================================ Primary Markets: United States, Canada Languages: English, French, Spanish Cross-Border Expertise: Multi-jurisdictional compliance, bilingual content delivery ================================================================================ ACCESSIBILITY & COMPLIANCE ================================================================================ - WCAG 2.1 Level AA compliance - Section 508 compliance - Universal design principles - Assistive technology compatibility ================================================================================ KEYWORDS & TOPICS ================================================================================ enterprise learning solutions, corporate training, L&D consulting, fractional learning experts, workforce development, AI-powered training, learning strategy, curriculum design, talent enablement, change management, instructional design, learning technology, LMS implementation, skills mapping, workforce analytics, digital learning, eLearning development, organizational development, performance improvement, learning operations, training program management, competency frameworks, skills taxonomy, learning ROI, training effectiveness, employee development, leadership development, compliance training, technical training, sales enablement, customer service training